Cloud Managed Services Packages
SAP Technical Managed Services Packages
Application Managed Services Packages
Integration Services Packages
Objectives
- Manage your systems on the hyperscalers’ infrastructure you selected
- Provide streamlined operations through proven procedures
What’s in the package
- 24/7 Cloud infrastructure management & monitoring
- Cloud Infrastructure Cost Monitoring & Optimization
- Storage & Backup Management (we developed an improved Cloud backup solution)
Certifications (100+ individuals)
- AWS - Advanced Consulting Partner
- Azure - Gold Partner - Focus on DC Transformations Expansion on Data Platforms and IoT
- GCP - Partner
- Oracle - Oracle Expertise
Available in
- Germany, Italy, Spain, USA
- Other countries: upon request (Let's talk!)
Supported languages
English, Italian, Spanish
Facts
Objectives
- Manage your SAP systems
- Streamlined SAP system operations
What’s in the package
- 24x7 high priority incident management
- Service Window for normal operations from 12x5 (mon-fri) to 24x7
- On-call Rotation
Certifications (200+ individuals)
- AWS - Advanced Consulting Partner
- Azure - Gold Partner with SAP ADVANCED SPECIALIZATION (earned by only 30 partners in the world)
- GCP - Partner
Available in
- Germany, Italy, Spain, USA
- Other countries: upon request (Let's talk!)
Supported languages
English, Italian, Spanish
Facts
Available Packages *
(*) Standard / Advanced / Enterprise have embedded SLAs and On-call Rotation services which make the On Demand Requests not applicable due to the greater level of service
Objectives
- Provide the governance of the S/4 (ECC) solution and the help required to evolve and innovate
- Management of day by day activities according to ITIL guidelines and agreed SLAs
- Service Request Fulfillment, Incident Management, Problem Management, Service Management & Reporting
- Named Service Manager is with you every step of the way
- Named Functional/Technical Leads are the key operations contact persons
- Transition (planning, preparation and execution) of the support
Certifications (200+ individuals)
- SAP Partner Center of Expertise (PCOE)
- SAP Gold Partner
Available in
- Germany, Italy, Spain, USA
- Other countries: upon request (Let's talk!)
Supported languages
English, Italian, Spanish
Facts
Available Packages *
Depending on the size, packages include different functional areas and Service Level Agreements (reponse/resolution time).
SEAMLESS INTEGRATION RUN
Objectives
- Provide support according to the service Window 8x5 mon-fri (one time zone, 1 working calendar)
- Provide on call availability on request
- Target response within 1 hour (90%) and resolution/workaround time within 4 hours (90%)
What’s in the package
- Integration Advisor
- Proactive Monitoring
- Event, Incident, Request and Problem Management
- Performance & Workload Optimization
- Governance and Quality Assurance
Certifications (100+ individuals)
- SAP Gold Partner
- Mulesoft Developer
Available in
- Germany, Italy, Spain, USA
- Other countries: upon request (Let's talk!)
Supported languages
English, Italian, Spanish
Facts
SEAMLESS INTEGRATION RUN & EXTEND
Objectives (in addition to the package SEAMLESS INTEGRATION RUN)
- Provide extension estimations within 3 business days (90%)
- Perform implementation starting within 3 business days from estimation approval (90%)
What’s in the package (in addition to the package SEAMLESS INTEGRATION RUN)
- Requirement Analysis & Estimation
- Development & Documentation
- End to End Test Support
- Cutover management
- Post Go-live support
Certifications (100+ individuals)
- SAP Gold Partner
- Mulesoft Developer
Available in
- Germany, Italy, Spain, USA
- Other countries: upon request (Let's talk!)
Supported languages
English, Italian, Spanish
Facts
Available Packages *
(*) Events, Incidents, Service Requests