As SAP landscapes become more complex and more distributed, SAP Customers need an effective tool to manage the implementation, operation and issue resolution of the systems within their SAP landscape. NIMBL’s Solution Manager Implementation services enable our clients to make best use of the tools they already own within Solution Manager. Solution Manager is the premier support platform provided by SAP that has grown into a stable, mature, product that provides best -in-class solutions to common problems customers face when implementing SAP.
NIMBL’s extensive Solution Manager expertise provides our clients with the partner they need during and after their SAP implementation. Before starting your implementation, NIMBL is able to provide the configuration expertise and the project team training required so your implementation can be run from Solution Manager Project Administration – a central repository for all your project documents and business processes. Additionally, NIMBL can support with the configuration of Service Desk to facilitate accurate and effective issue tracking during your SAP rollout.
During your implementation and after Go-Live, NIMBL has the ability to configure Solution Manager Central System Monitoring which enables our clients to proactively monitor their SAP systems from the OS and DB layer to the application layer. Once clients have configured the technical alerts, NIMBL then works with the client to define the business conditions within an ERP or CRM that they want to monitor – enabling Business Process Monitoring. NIMBL consultants maintain the experience required to quickly setup and deploy Solution Manager based monitoring solutions.
From Early Watch Alerts, Central System Monitoring, and Service Desk to more business centric functions like Business Process Monitoring, Change Request Management and Service Level reporting – NIMBL is able to provide resources which can effectively determine the requirements and implement on-time and on-budget. NIMBL has provided Solution Manager based services to several clients across the country and frequently presents at conferences. Click here to find out where we will present next.