By Yosh Eisbart, NIMBL
I was recently speaking with a prospect exploring outsourcing their SAP production support. The customer – based in a remote part of the Mountain West – was exploring with how much internal resources they should train and/or hire to support their recent SAP S/4HANA implementation. After much healthy, passionate, and productive discussion – I asked their IT leadership: “What is your strategic vision for your IT organization?” The CIO tilted his head thinking deeply about the question. I continued: “Are you looking to be a tactical SAP Production Support mechanism or focus on driving strategic business value?”
Part of acting as a trusted IT partner is challenging customers’ thinking. Obviously, businesses leveraging SAP as a critical business application must maintain some internal SAP application expertise. However in my opinion – building out robust internal SAP knowledge and in turn – large in-house SAP production support teams is a page from the past. Forward-thinking businesses and their IT leadership now think and position themselves as extensions of the business… value-add components focused not on T-codes and ABAP but how SAP can act as a business innovation tool driving efficiency, top-line revenue growth, expenses reduction, etc.
One of the many benefits of being a National sponsor of ASUG’s Executive Exchange is being privy to forward-thinking C-level discussion. One common theme (and a favorite drum-beat by thought-leader Dr. Jeff Hutchinson) is what the CIO’s future within an organization is. Dr. Hutchinson and many others strongly believe that the CIO role will become eliminated, transformed, and absorbed into the business. CIO’s who believe this near-future reality are already beginning to position their IT organizations into innovation-centers as opposed to production lines. NIMBL sees this trend as well… not one of preservation (yet) but one of strategic vision.
“We don’t want to outsource our special sauce” the Mountain West CIO stated with confidence. “Our deep domain expertise, strong trusted relationship with the business, and business-liaison model drives business-innovation. However… we will happily partner within a proven SAP vendor for tactical SAP support. NIMBL you interested?”
If you would like to further discuss your SAP production support needs, please contact Leea at firstname.lastname@example.org.